Theme license frequently asked questions

I’ve been using my theme for ages, why are you contacting me now?

Two reasons. First, we’ve been waiting patiently for Shopify to solve this problem on their end and they have not, so we’re starting to do it ourselves. Secondly, we’re a small company with limited resources. Chasing down payments takes a good deal of time and effort and until now we haven’t been able to prioritize this.

I purchased my theme from Fiverr, Ebay, Etsy, Creative Market, or Template Monster, is this not a valid purchase?

No, it is not valid. Shopify stipulates that every theme sold in the Shopify Theme Store can only be sold via the Shopify Theme Store. We, the theme creators, are not allowed to sell our themes anywhere except the Shopify Theme Store. This Shopify document explains and verifies this policy. If a theme that exists in the Theme Store is being sold in another marketplace, then it has been stolen and is being sold illegally, and using it is a violation of Shopify's Terms of Service.

I had my website built by an agency designer, developer, or Shopify Expert. I had no idea my theme wasn’t licensed. What should I do?

You can inform the agency that built your website of this policy and ask them to make the purchase. If they do not, you will need to purchase the theme yourself, or remove the theme from your store completely. If you believe the agency has stolen our theme please report them to us via

How can you prove I’m using the Broadcast theme?

All web browsers (Chrome, Safari, Internet Explorer, etc.) have built in functionality to allow anyone to view the source code of any website on the internet. Our themes contain various code snippets and patterns that we can recognize when viewing this source code.

How do I know your email isn't spam?

Here are some links to Shopify sources which verify the claims we’re making:

Why are you coming after me and not the people selling your themes on other marketplaces?

We will also be sending legal notices to those people stealing, and reselling our themes illegally. If you wish to report these people directly to us you may email us at

What other benefits come with purchasing a valid theme license?

You will have access to our dedicated support team, and will be able to update your theme to the latest version (for free) through the Shopify Theme Store. 

Do I have to use the theme after I purchase it?

No, you are free to continue using whatever version of the theme you currently have installed. The important aspect is that the theme purchase will assign a valid license to your store.

I have now purchased a license for Broadcast, how can I inform you?

Thank you for purchasing a license for Broadcast, you now qualify for free updates and theme support. You do not need to inform us as we will be notified automatically. However if you wish let us know directly you may email

I got a DMCA notification from Shopify, what do I do?

This can happen if you don't purchase the theme before the deadline (5 business days) stated in the original email we sent you. At this point the matter is out of our hands and is being handled solely by Shopify. You will need to follow the instructions in the DMCA email you receive from Shopify to ensure your site is not taken down.

If you have not gotten an email from Shopify check your junk mail folder.

If you cannot find any communications email from Shopify then you will need to reach out to to have your site reinstated.

I purchased the theme but my website is still down, how do I restore it?

Once a DMCA notification is sent, Shopify legal will send you an email stating that you have 24 hours to resolve the issue (ie. purchase the theme). You will need to respond directly to the Shopify email notifying them of your theme purchase. If you don't see any email from Shopify be sure to check your junk email folder.

Please keep in mind that after the DMCA notice has been sent, only Shopify is able to bring your store back online, so make sure to respond to the email promptly.

What is Invisible doing with my personal information?

We will never share any of the information you provide publicly. We use the form details to protect your store from anti-piracy countermeasures such as DMCA takedown notices.